Sitel provides contact centre-based business process outsourcing (BPO) solutions in Germany and Eastern Europe to companies across every major industry. Sitel's focus is on delivering solutions to support the CRM lifecycle: acquiring new customers, retaining customers and extending the loyalty of the customer.
All of our clients are among the industry leaders within their verticals. We serve all major sectors including technology, banking, financial services, insurance, communications, healthcare, retail, and travel.
BPO sites across Germany
Sitel Germany established
Düsseldorf (Headquarter), Krefeld, Berlin, Potsdam, Magdeburg, Dessau, Wittenberg
German, English, French, Spanish, Portuguese, Turkish, Bulgarian, Polish, Dutch, Italian, Russian, Slovenian, Hungarian, Croatian, Czech, Greek, Hungarian, Romanian, Slovakian, Ukrainian, Lithuanian
Countries / Markets Served:
Hours of Operation:
Operating across Germany, Sitel employs approximately 3,500 associates who work within every major vertical market, including retail & e-commerce, financial services, media and entertainment, telecommunications and technology. Many of the world’s largest and best-known brands entrust their customer experience to Sitel Germany.
We support 21 languages at Sitel Germany: German, English, French, Spanish, Portuguese, Turkish, Bulgarian, Polish, Dutch, Italian, Russian, Slovenian, Hungarian, Croatian, Czech, Greek, Hungarian, Romanian, Slovakian, Ukrainian, Lithuanian.
Sitel Germany is led by Christian Sajons, Managing Director Germany.
We operate from eight sites in Germany and three sites in Eastern Europe as a nearshore option for our EMEA and global clients.