Sitel Canada


For over 17 years, Sitel has been providing contact center based business process outsourcing (BPO) solutions in Canada to industry leading companies in Communications, Media & Entertainment and Retail. Sitel's focus is on delivering omnichannel solutions to support the customer experience: acquisition, retention and extending customer loyalty.

Sitel is among the largest Canadian outsourcers providing:

  • Contact center based operations spread across the most desirable domestic labor markets
  • Sitel Work @ Home Solutions™ agents support a variety of clients across all U.S./Canada time zones



Hours of operation


BPO multilingual sites


Sitel Canada established

Quick Facts


Acquisition and Sales
Back Office Services
Customer Care
Technical Support

Sitel Sites:


Languages Supported:

English, French

Year Established:


Countries/Markets Served:

Canada, U.S.

Hours of Operations:



  • IAOP, The Global Outsourcing 100 List, Leader Category
  • Global Services, GS100 Top Global BPO Leaders List
  • Gartner Magic Quadrant, Leaders Quadrant
  • Nelson Hall, Global Leader in Social Media
  • Everest Group, Leader in the Global Contact Center Outsourcing Market


Our three locations in Canada provide exceptional customer experiences to our clients and represent the most desirable domestic labor markets available.  Our global strength is enhanced by our local knowledge and ability to deliver tangible results for your business.

Canada contact details

Two American Center
3102 West End Avenue
Suite 1000
Nashville, TN 37203 USA

Phone: +1.615.301.7100
Sales & Marketing:
Human Resources:
Work-At-Home Human Resources:
Investor Relations:

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