For over 16 years, Sitel Australia has been providing world-class contact centre and business process outsourcing (BPO) solutions to support the CRM lifecycle: acquiring new customers, retaining customers and extending the loyalty of the customer.
Through a tailored client focused approach that takes a holistic view of the CRM lifecycle, Sitel Australia has the proven expertise in delivering integrated, customer oriented solutions to clients operating within the banking, finance, insurance, information technology, telecommunications, utilities, consumer electronic products and public sectors.
Sitel Australia is experienced with the Nearshoring of marqee Australian clients to New Zealand and also in the Multi-shoring of clients through a compelling strategy involving onshore, nearshore and offshore solutions to meet any client need.
Our award winning Contact Centre services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment.
Sitel Austrailia established
Countries served with BPO services
Hours of operation
Australia, Hong Kong, India, Malaysia, New Zealand, Philippines, Singapore and USA
Hours of Operation:
Auckland, New Zealand
Credentials and Awards
Our award-winning contact centre services provide a flexible and scalable operating environment that can accommodate dynamic shifts in volume, workload and staffing requirements. This can be provided from our onshore operation in Australia, our nearshore operation in New Zealand, one of our offshore locations such as the Philippines or alternatively from a mixture of multi-shore locations as appropriate.
Sitel operates from our site in Devonport, Tasmania, employing approximately 120 associates who work within the financial services and technology verticals. Some of the world’s largest and best-known brands entrust their customer experience to Sitel Australia. Led by Brendan Mengel, General Manager for Australia and New Zealand who has 13 years of industry experience, Sitel Australia puts our people at the heart of what we do.
Sitel has been ranked as a leading contact centre outsourcing provider in the world by numerous industry Analysts. We focus on delivering a Return on Customer Investment (RoCI) to our clients by:
- Reducing service costs
- Improving customer retention
- Increasing revenue
Built into our DNA is an ability to work collaboratively with our clients, sharing the knowledge and best practices that we’ve gained across the globe.