White Papers

Internet of Things Whitepaper

Age of Experience

Trends Reshaping the Future of Customer Service
By Gesner Filoso, Sitel Global Marketing & Brand Director

Customer Relations Trends to Watch in 2014

2014 Sitel Corporate Overview

The challenge for most organizations is that the design and management of customer experience is not their core expertise. At Sitel, it’s what we love most and do best.

10 Reasons to Outsource to the Philippines

Sitel Premium Technical Support as a Strategic Imperative

Top 5 Reasons Companies Outsource

Latin America: The Next Great Offshore Frontier