White Papers

Achieving High Performance During Peak Seasons

Ramping up contact center capacity to meet peak demands is one of the toughest issues that a customer relations executive may face. Peak Season solutions are never easy, but Sitel’s global scale, capacity, flexibility and experience are answering the call just in time.

2015 Sitel Corporate Overview

Sitel Corporate Overview Profile

Internet of Things Whitepaper

Age of Experience

Trends Reshaping the Future of Customer Service
By Gesner Filoso, Sitel Global Marketing & Brand Director

10 Reasons to Outsource to the Philippines

Sitel Premium Technical Support as a Strategic Imperative

Top 5 Reasons Companies Outsource

Latin America: The Next Great Offshore Frontier