Sitel Work@Home Solutions™ Agent Job Description

Job Description

Home office environment allowing you to work free from distractions and interruptions during your shift. Sitel Work@Home Solutions™ is looking for qualified candidates to join our team of associates. We hire talented people who share our passion for providing exceptional customer service. As a Work@Home associate, customer calls will be routed to your home office.

Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product trouble shooting. Our clients come from various industries such as financial services, telecommunications, retail, hospitality, and health care. The Sitel Work@Home Solutions™ team is vital to our company’s service offerings. As a member of this team of dedicated professionals, you will build a career working for a global leader and enjoy the benefits of working from home.


  • Paid professional training attended from the comfort of your home
  • Medical and dental benefits for full-time employees
  • 401(K)
  • Hourly based pay with possible incentive opportunities
  • Vacation and holiday pay
  • Paid through direct deposit or total pay card (debit card)
  • Hired as an employee rather than independent contractor
  • Full and part-time shifts available
  • Employee discounts with Sitel’s many major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers and mobile communication companies.

Apply now or read our Frequently Asked Questions


Home Office Requirements

Sitel Work@Home Solution™ has two Project Types.

Employee Owned Equipment
Work@home associates will work from their personal computer. Computer must meet the following requirements for operation system – Windows 7 or 8:
For Windows 7 –

  • RAM – Required 2 GB
  • Processor Speed – Dual Core 2 Ghz or better
  • Free Space – 20 GB
  • Anti-virus – TBD

For Windows 8 –

  • RAM – Required 4 GB
  • Processor Speed – Dual Core 2 Ghz or better
  • Free Space – 20 GB
  • Anti-virus – TBD

We do not support Apple/Macintosh computers for employee owned equipment.

For your convenience, our application process includes a built-in computer diagnostic test to determine if your computer meets our requirements.

Sitel Owned Equipment

Sitel will provide some or all of the required equipment. Types of equipment to be provided will vary by project.

Home office free from noise, distractions and interruptions during your shift.

All work-at-home associates will be responsible for providing their own internet service.

  • High speed Internet access with DSL or cable
  • We cannot support dial-up, satellite or wireless connections
  • Internet speed – Download speed 1.5 MB, upload speed 1.5 MB

Apply now or read our Frequently Asked Questions


Talents and Experience

  • Prior customer service experience preferred
  • Sales experience a plus; all projects will involve sales
  • Self-motivated and able to work independently
  • Excellent verbal and listening skills
  • Professional and articulate voice
  • Ability to multi-task in several computer applications at once while holding a conversation with a customer
  • Enjoy working in a fast paced, and at times, hectic environment while maintaining a professional attitude

Apply now or read our Frequently Asked Questions