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Sitel Work@Home Solutions™ Agent Job Description

Job Description

Home office environment allowing you to work free from distractions and interruptions during your shift. Sitel Work@Home Solutions™ is looking for qualified candidates to join our team of associates. We hire talented people who share our passion for providing exceptional customer service. As a Work@Home associate, customer calls will be routed to your home office.

Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product trouble shooting. Our clients come from various industries such as financial services, telecommunications, retail, hospitality, and health care. The Sitel Work@Home Solutions™ team is vital to our company’s service offerings. As a member of this team of dedicated professionals, you will build a career working for a global leader and enjoy the benefits of working from home.

Benefits

  • Paid professional training attended from the comfort of your home
  • Medical and dental benefits for full-time employees
  • 401(K)
  • Hourly based pay with possible incentive opportunities
  • Vacation and holiday pay
  • Paid through direct deposit or total pay card (debit card)
  • Hired as an employee rather than independent contractor
  • Full and part-time shifts available
  • Employee discounts with Sitel’s many major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers and mobile communication companies.

Apply now or read our Frequently Asked Questions

 

Home Office Requirements

Sitel Work@Home Solution™ BYOC (Bring Your Own Computer) Project:

Computing Minimum Specifications:

  • Desktop or Laptop (Apple/Mac, Tablets, Winbooks, Windows Mini PCs, Chromebook, & Android systems are not compatible)
  • All peripherals must be wired.  No wireless Keyboard, Mouse, or Headset
  • 19” Monitor with 1280×1024 minimum resolution
  • Anti-virus – (Symantec (Norton), McAfee, Kaspersky, AVG, Trend Micro, Windows Defender, or Microsoft Security Essentials)

For Windows 7

  • RAM – Required 2 GB
  • Processor Speed – Dual Core 2 Ghz or better
  • Free Space – 20 GB
  • 12GB Free hard drive space
  • 2 available USB ports

For Windows 8

  • RAM – Required 4 GB
  • Processor Speed – Dual Core 2 Ghz or better
  • Free Space – 20 GB
  • 12GB Free hard drive space
  • 2 unused USB ports

Internet – Minimum Specifications:

  • Internet speed –  download speed 1.5 MB; upload speed 1.5MB
  • ISP must be highly stable with no packet loss and latency under 100ms
  • DSL or Broadband Required  – WiFi, WiMax, Satellite, and/or Hotspots are NOT allowed
  • Home Router with wired link to PC

Sitel requires Internet not be used for non-work related purpose during working hours; including media streaming, ripping, gaming, or other web usage by other members of household that may negatively impact your networks performance.

Other Technical Requirements

  • Approved Headset
  • Basic home phone line is required including traditional phone lines and/or cable based (Comcast, Verizon, etc.) – VoIP service such as Skype, Vonage, magicjack, etc. are NOT allowed

For your convenience, our application process includes a built-in computer diagnostic test to determine if your computer meets our requirements.

Apply now or read our Frequently Asked Questions

 

Talents and Experience

  • Prior customer service experience preferred
  • Sales experience a plus; all projects will involve sales
  • Self-motivated and able to work independently
  • Excellent verbal and listening skills
  • Professional and articulate voice
  • Ability to multi-task in several computer applications at once while holding a conversation with a customer
  • Enjoy working in a fast paced, and at times, hectic environment while maintaining a professional attitude

Apply now or read our Frequently Asked Questions