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Sitel Has Award Winning Year


2016 proved to be an exciting year for Sitel. Being recognized across the globe as a leader in customer experience from not only call center focused organizations but prestigious analyst firms as well. Several of our team members were also recognized for their outstanding achievements. Sitel Wins CRC Gold Award for Customer Retention, Loyalty Service for […]

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Sitel Donates $5,000 for East Tennessee Wildfire Relief


In the wake of the destruction caused by the wildfires in East Tennessee, Sitel has donated $5,000 to the My People Fund, a nonprofit through the Dollywood Foundation, which will help families directly affected by this tragedy.

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Work at Home: 6 Tips for a Successful Career


Guest post by Melissa Gravelle, Director of Operations, Sitel Work at Home Solutions™ When I joined Sitel’s Work@Home Solutions™ team in 2013, the work at home model was still relatively new to the Business Process Outsourcing (BPO) industry. I was eager to learn how to be successful in a virtual position as I, like all […]

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Sitel Hosts National Hiring Day on October 20, 2016


As a leader in customer care, we strive to have the best talent possible. In the coming months, we are looking to fill more than 1,000 jobs within our 26 locations in North America. On October 20, 2016, our sites are hosting a National Hiring Day event from 10 a.m. to 7 p.m. local time […]

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Nearshoring to Bulgaria – a valuable option for international companies residing in Germany


Sitel’s multilingual offering in Eastern Europe brings to our clients a level of choice, performance and measurement that aren’t available elsewhere

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El Contact Center, fundamental en el Ă©xito de los proyectos de BIG DATA


Entre los retos a los que se enfrenta la industria del contact center es adaptarse a las mejora de la experiencia de cliente a travĂ©s de sus interacciones diarias con millones de usuarios, un objetivo en el que el Big data (almacenamiento, gestiĂłn y análisis de gran cantidad de datos) cumple un papel fundamental. Gracias […]

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The Change Agents of Serving a Client


I firmly believe that the rise of a professional methodology to manage client relationships is one of the most important changes in business that has emerged during the past two or three decades. The client relationship organization (or simply account management, if you rather) has been explored by many business-to-business partners across the globe to […]

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Quality People Management for Quality Outcomes


Despite your industry, size of your company or your beliefs, one tenet holds true among human resources professionals across the globe: the pace of change in the next decade will be even more fundamental. Technology, demographics, macro-economic changes, and other factors will influence organizational structures and cultures. Our experience managing a global, very diverse and […]

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¿Qué aportan las empresas de BPO al cambio?


Por Susana Vigaray En el Ăşltimo par de dĂ©cadas, hemos visto cĂłmo la Responsabilidad Social corporativa (RSC) se ha convertido en una parte importante de la estrategia de las compañías más importantes. Los estudios muestran que los consumidores esperan que las compañías participen en iniciativas de RSC. SegĂşn algunos datos de  2015 Cone Communications/Ebiquity Global […]

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How BPO Companies Affect Change


In the last couple of decades, we’ve seen that corporate social responsibility, or CSR, has become an important part of top companies’ strategies. Consumer studies show that there is an expectation that companies will participate in CSR initiatives. According to findings from the 2015 Cone Communications/Ebiquity Global CSR Study, 9 in 10 consumers expect companies to […]

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