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Will Spain Lead the Conversational Business in Europe?


Spain is one of the leading markets in Europe when it comes to smartphones’ adoption. This rapid evolution has also placed Spain at the top of rankings for social network usage and has served to promote so-called m-commerce (mobile commerce) since mobiles are the cornerstone for the incorporation of new online buyers to the market. […]

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3 Exciting Takeaways from Facebook’s 2017 F8 Developer Conference


Facebook puts the power inside your pocket! Our wrap-up of this year’s F8 Developer Conference keynote announcements… On Tuesday, April 18th, Facebook launched its 2017 edition of the highly anticipated Developer Conference in San José, otherwise known as F8. The event is named after the 8-hour hackathons the Social Network famously popularized. Two days of […]

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Sitel Celebrates Earth Day


Earth Day is observed on April 22nd each year with the aim of raising public awareness around the world to the challenges regarding the well-being of the planet and all the life it supports. According to the United Nations, Earth Day recognizes a collective responsibility, as called for in the 1992 Rio Declaration, to achieve […]

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Sitel Nicaragua Supports Nicaraguan Special Needs Children


Since 2009, Sitel Nicaragua has supported Telethon Nicaragua, an organization that helps kids with disabilities throughout the country. Over the years, our contributions have grown exponentially. In the past two years, Sitel has become one of the top donors, and this year is no exception. “When we receive the Telethon date each year, we begin organizing […]

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Power to the People: Heart and Soul of Tomorrow’s Customer Experience


Today, there is no question that in order to succeed, organizations must adopt new technologies that enhance the Customer Experience. Not only that, but they must use data-driven insight on customer behavior to innovate intelligently. However, throughout all these transformations that move us forward into the digital Customer Experience, one element remains consistent: the human […]

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Training Solutions: Another Key Driver of a Successful Customer Journey


With Learning Tribes as one of its companies, Acticall Sitel Group combines comprehensive customer experience management capabilities and custom training solutions across industries. Philippe Riveron, CEO of Learning Tribes, explains how leveraged learning helps shape our clients’ business. Could you introduce Learning Tribes services? I founded Learning Tribes 13 years ago as an international corporate […]

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Sitel on Fox Business News: Watch Laurent Uberti’s Interview!


On March 26, Worldwide Business with kathy ireland® explored how “Sitel Helps Enhance a Brand’s Reputation Through Improved Customer Experience” during an exclusive interview with Laurent Uberti, President and CEO of Sitel. If you missed it on Fox Business Network, watch it here: Highlights from Laurent Uberti’s interview on Worldwide Business with kathy ireland® Kathy Ireland: […]

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Sitel Denmark’s Volunteer Firefighters Doing Double Duty


At Sitel Denmark, we are very proud of our Sonderborg site volunteer firefighters, who, during work hours, run off to perform their firefighting duty, whenever there is an emergency to respond to. Volunteer firefighting is a very valuable way to serve the local community. It takes dedication and many hours of training to become a […]

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The Confluence of Where Robots and Humans are Delivering Great Customer Experiences


Sitel partnered with IQPC in this year’s 2017 IQPC Contact Center Executive Exchange and events. On March 19 in Frisco, TX, John Thompson, Sitel’s Vice President Business Development, Banking & Financial Services, hosted our first roundtable to facilitate a discussion on “Simplified Customer Experiences: Chatbots Are Here”. Here are his takeaways. Prior to the Contact Center […]

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Sitel Philippines Makes History with WünderCon 2017


The Sitel Philippines family came out in full force for WünderCon 2017, an annual thanksgiving kick-off celebration, on February 19 at Circuit Makati. Among more than 22,000  Sitel associates in the Philippines, over 15,000 came together from all sites for the biggest, loudest, and most incredible party ever. The event, a music festival-comic convention, featured associates […]

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