Leadership

At the helm of Sitel are experienced officers that bring nearly a century's worth of expertise delivering exemplary customer care solutions. But beyond their resumes are real people who care about delivering return on customer investment to our clients.

Click here to see the Sitel Executive Leadership Team.

Sitel Board of Directors

David Garner
Chairman of the Board
Mr. Garner served as our Chief Executive Officer from September 2003 until October 2011. Mr. Garner was named Chairman of the Board in February, 2010 and currently serves in that role as a non-executive Chairman. Prior to joining Sitel Worldwide, Mr. Garner was President and Chief Executive Officer of SHPS, Inc., a provider of outsourced employee benefit administrative services, from 1998 to 2003. Prior to joining SHPS, Mr. Garner accumulated 14 years of key leadership experience at Sykes Enterprises Inc. Mr. Garner has a B.A. in Technical Communications from Louisiana Tech University. In his last role as Executive Vice President of Global Call Center Operations at Sykes, Mr. Garner built the company's business both domestically and internationally.

Tate Abols
Board Member
Mr. Abols has served as a member of our board of directors since February 2011 and as a member of our audit and compensation committees since February 2011. Mr. Abols is a Director at Onex Corporation where he has worked since 2006. Prior to joining Onex, Mr. Abols was an associate at RBC Capital Markets. Mr. Abols holds a bachelor’s degree in philosophy from Huron University College, University of Western Ontario and an Honours Business Administration Degree from Ivey School of Business, University of Western Ontario. Mr. Abols brings to the board significant expertise in banking and finance.

Martin Frost
Board Member
Mr. Frost has served as a member of our board of directors since 2007. Mr. Frost is a shareholder in the Washington D.C. law firm of Polsinelli Shughart PC. He joined the firm in 2006. From 1979-2005, Mr. Frost served as a member of Congress representing the Dallas-Fort Worth area in north Texas. Mr. Frost holds a bachelor’s degree in Journalism from the University of Missouri-Columbia and a law degree from Georgetown Law Center. Mr. Frost brings to the board broad knowledge of government sector business dealings.

Robert Mahoney
Board Member
Mr. Mahoney has served as a member of our board of directors since 2007 and as Chairman of our audit committee since November 2010. In 2010, Mr. Mahoney was appointed President and Chief Executive Officer of Belmont Savings Bank in Belmont, Massachusetts. Mr. Mahoney previously retired as Executive Vice Chairman of Citizens Financial Group, Inc. (“CFG”). Mr. Mahoney joined CFG in 1993 as President and Chief Executive Officer of Citizens Bank of Massachusetts after serving 22 years in a variety of domestic and international management positions at Bank of Boston. Mr. Mahoney earned his undergraduate degree in Chemistry from the University of Massachusetts and received his Masters of Business Administration from Columbia University School of Business. Mr. Mahoney brings to the board extensive financial and management experience.

Seth Mersky
Board Member
Mr. Mersky has served as a member of our board of directors since 1998, and as Chairman of the Board from May 2007 until February 2010. Mr. Mersky is a Managing Director of Onex Corporation where he has worked since 1997. Prior to joining Onex, Mr. Mersky was Senior Vice President of The Bank of Nova Scotia where he worked for 13 years. Mr. Mersky also served as a director of Spirit AeroSystems, Inc. from February 7, 2005 to April 22, 2008. Mr. Mersky currently serves as a director of Hawker Beechcraft, Inc. Mr. Mersky holds a bachelor’s degree in Accounting and Philosophy from the University of Delaware. Mr. Mersky brings to the board significant expertise in banking and finance.

Keith Powell
Board Member
Mr. Powell has served as a member of our board of directors since 2000 and as a member of our audit committee since November 2011. Mr. Powell is a twenty-year veteran of Nortel Networks Corporation, having retired from Nortel in 2000 as Senior Vice President, Information Systems and Chief Information Officer. Prior to Nortel, Mr. Powell was with Pratt and Whitney Aircraft of Canada, LTD. Mr. Powell is a member of the board of Cortex Business Solutions, Inc. and Sumitomo Mitsui Banking Corporation of Canada. Mr. Powell has a bachelor’s degree in Mathematics from Concordia University, and a Masters of Business Administration from McGill University. Mr. Powell brings to the board significant expertise in information technology strategy formulation and improving customer service through information technology.

Peter Shea
Board Member
Mr. Shea joined our board of directors in November 2011.  Mr. Shea is currently a private consultant and serves as an Operating Advisor to OMERS Private Equity Inc., the manager of the private equity investments of OMERS Administration Corporation, and other private equity firms. Mr. Shea has extensive experience as a member of senior management of several public and private multi-national companies, including serving as a director of Viskase Companies (public) and CTI Foods (private). Mr. Shea has served as President of Icahn Enterprises, a Managing Director for H.J. Heinz Company in Central and Eastern Europe, the Chairman, President and CEO of Specialty Foods Company and in various positions with United Brands Company.

Patrick Tolbert
Board Member
Mr. Tolbert has served as our Global Chief Financial Officer since November 2010. Mr. Tolbert also has served as a member of our board of directors since 2007 and served as a member and Chairman of our audit committee from 2007 through October 2010. Mr. Tolbert is charged with leading the company’s financial planning, management, reporting and compliance, tax, real estate and insurance functions on a global basis. From 2001 to 2004, Mr. Tolbert held the positions of Executive Vice President and Chief Financial and Administrative Officer for LSG Lufthansa Service Holding, AG. As a member of the Executive Management Board and LSG’s Supervisory Board, he was responsible for the integration of U.S.-based Onex Food Services, Inc with LSG. From 1992 to 2001, Mr. Tolbert was the Executive Vice President and Chief Financial and Administrative Officer for Onex Food Services, Inc. Mr. Tolbert received a bachelor’s degree in Economics and his Masters of Business Administration from Auburn University. Mr. Tolbert brings to the board expertise in accounting, finance and tax. Mr. Tolbert served on the board of Cano Petroleum, Inc. from 2006 to 2007.

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