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News

September 16th, 2009

Billing & OSS World

American Media Company Selects Sitel to Provide Customer Care

Sitel, a US-based business process outsourcing services provider, has said that a media company has selected it to provide customer care support.

 

Sitel's associates will handle in-bound calls from the media company's subscribers, processing address changes, vacation delivery suspensions, subscription renewals and new accounts. Approximately 200 Sitel associates in the US and the Philippines will provide customer care support.

 

Dave Garner, president and CEO of Sitel, said: "While the media industry is undergoing unprecedented change, customer interaction becomes a key cornerstone of retaining loyalty and increasing subscription rates. By partnering with Sitel, our client's subscribers will receive industry leading customer care from dedicated brand ambassadors. We are proud to be working with one of the most prestigious brands in the media industry with a coveted readership across the globe."

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