St. Catharines, Ontario, Canada — July 3, 2013--Sitel, a leading global customer care provider, today announced that it is actively expanding its customer care call center in St. Catharines, Ontario. The company is hiring 100 positions to provide customer support for a national cable company via inbound calls and email.
Sitel is hosting an onsite job fair on Tuesday, July 16, 2013 from 11:00 a.m. to 4:00 p.m. at the company’s facility at 333 Ontario Street, please bring a copy of your resume.Prospective applicants interested in joining the talented team in St. Catharines can also apply online at Sitel’s “Careers” section at www.sitel.com or visit the site Monday to Friday from 9:00 a.m. to 4:00 p.m. to submit a resume and speak to a recruiter about job opportunities. Previous customer service experience and strong computer knowledge is preferred.
This new round of hiring is prompted by the success of one of Sitel’s major clients. The additional team members will join the team of 800 employees currently working in Sitel’s St. Catharines office.
“Sitel’s clients continue to have success and they want to see more of the talented team in St. Catharines,” said Site Director, Tim Hawco. “We’re excited to hire, train and develop new professionals in the St. Catharines area to deliver outstanding customer care on behalf of our clients.”
Career path development is a foundational building block for Sitel, with a long reputation for promoting team members through the ranks to management positions. This growth in St. Catharines will likely create future career opportunities for frontline coaches and future operations managers. Sitel offers exceptional training and ongoing professional development, supported by a company culture focused on Vision, Passion and Purpose.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel’s 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 120+ domestic, nearshore and offshore centers in 24 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.