STRATFORD, UK – 05 November 2012 – Sitel, a leading customer care outsourcing provider, has announced a recruitment drive to fill 200 new roles in its Stratford upon Avon contact centre. Following a spate of recent client wins, including a leading retailer, a major government contract and two other major brands, Sitel Stratford is now expanding operations by over 30%. This great news for the area comes at a time when unemployment worries are high on the agenda for many local people.
Karl Brough, Site Director, Stratford upon Avon, Sitel commented, “Sitel is excited to expand our presence in Stratford upon Avon. Through our recruitment drive we will be able to increase our commitment to our clients and contribute to the local community by providing a variety of new job opportunities.”
Sitel’s Stratford centre provides customer service support for major brands across retail, insurance, telecommunications, media and entertainment, consumer goods and financial services sectors. The recent addition of these leading brands highlights the success Sitel has had to date in successfully delivering customer service campaigns and maintaining customer trust and satisfaction.
Lawrence Fenley, General Manager UK & Ireland, Sitel, said - “Sitel is determined to ensure that moving in to the holiday period we are more than prepared for every shopper’s demands. Whatever the method of communication, online or by phone, we will ensure that the customer is helped and informed through the appropriate medium. The entire Sitel team is proud to be taking such exciting steps in the customer service landscape.”
Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call centre outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel’s 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s solutions span 120+ domestic, nearshore, and offshore centres in 25 countries across North America, South America, Europe, Africa, and Asia Pacific. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.