ICMI provides comprehensive resources for customer management professionals at more than 50,000 organizations in 167 countries. The organization honored Stella for demonstrating outstanding dedication to customer needs and for her commitment to the goals of her organization.
"I'm thrilled to be recognized as the ‘Supervisor of the Year' by ICMI," said Jackson, in a statement. "Each day, I encourage my teams to consider, ‘What can I do to provide excellent customer care?' My philosophy is to provide callers with the same care we'd give our family members."
Nominated by her peers, Stella serves as a supervisor at Sitel's Starkville, Mississippi location. She leads the facility's adherence and utilization metrics and decreases the site's utilization percentage.
Stella was selected for the top honor by a panel of industry-expert judges and was named Supervisor of the Year for her ability to deliver superior customer experiences, demonstrating strong leadership and motivating teams to achieve exceptional performance standards.
"Sitel is proud to congratulate Stella for her Supervisor of the Year Award. Stella represents the best of what is the most important role in delivering great customer experiences; frontline mentoring and leadership. Her commitment, and that of the team around her, to excellence in customer care provides direct benefits and helps Sitel to mean more to our clients and their customers," said Bert Quintana, president and CEO at Sitel.
Sitel was recently in news for expanding its footprint in the Philippines by opening a new call center in Eton, Manila.