For the fourth year in a row Sitel has been recognised in the most relevant event of the contact center industry, with awards that reinforce and underscore the company's commitment to its customers and its clear focus on service quality.
Sitel won three awards: the CRC Gold Award for the Best Web Service Operation by Philips, the CRC Gold Award for the Best Up Cross Selling Service by Serviberia and the CRC Gold Award for the Best Technical Support by Redsys.
"For us, these three new awards are the recognition to the success of our company strategy of growth and development, and achieving a differential position, by implementing a management model that rewards quality of high complex services. It is also a reward for the professionalism, effort and commitment of all Sitel's employees to offer every day a service dynamic and committed to the strategy and philosophy of our customers", said Esmeralda Mingo, Sitel Managing Director, Spain
Along 15 years, The CRC Gold Awards have become a reference for companies in the field of the outsourcing service for customer care. This initiative grew out of the Spanish Association of Experts in Customer Relationship to recognize excellence and quality factors provided by the major Spanish companies in the management of the customer relationship, based on a benchmark study conducted by IZO.