News

Sitel Manager Named Supervisor of the Year by ICMI

Sitel Continues Reputation for Industry’s Best Personnel

Nashville, Tenn. - October 17, 2012-Sitel, a leading global customer care outsourcing provider, today announced that team manger Stella Jackson was named Supervisor of the Year by the International Customer Management Institute (ICMI). Each year, ICMI selects the premier call center professionals and honors them with the Spirit of Service Award. ICMI is a leading provider of comprehensive resources for customer management professionals at more than 50,000 organizations in 167 countries.

Stella, a supervisor at Sitel's Starkville, Mississippi location, was honored for demonstrating outstanding dedication to customer needs and for her commitment to the goals of her organization. Stella was nominated by her peers and selected for the top honor by a panel of industry-expert judges. She was named Supervisor of the Year for her ability to deliver superior customer experiences, demonstrate strong leadership and motivate teams to achieve exceptional performance standards. Among her many accomplishments, Stella lead the facility's adherence and utilization metrics and decreased the site's utilization percentage.

"I'm thrilled to be recognized as the ‘Supervisor of the Year' by ICMI," said Jackson. "Each day, I encourage my teams to consider ‘What can I do to provide excellent customer care?' My philosophy is to provide callers with the same care we'd give our family members."

Stella has been delivering excellent customer care for Sitel for ten years. She began her career on the phones as an agent. She was promoted several times, growing with the organization to L2 assistant supervisor and through several administrative roles. She then participated in Sitel's rigorous management training program and graduated as a supervisor. Stella has played an important role with many of Sitel's key clients.

"Sitel is proud to congratulate Stella for her Supervisor of the Year Award. Stella represents the best of what is the most important role in delivering great customer experiences; frontline mentoring and leadership. Her commitment, and that of the team around her, to excellence in customer care provides direct benefits and helps Sitel to mean more to our clients and their customers," said Bert Quintana, president and chief executive officer at Sitel. "Stella is an excellent part of a much larger dedication to great customer experiences and I am proud to say we have the industry's top-ranked supervisor on our team."

About Sitel
Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor's annual Black Book of Outsourcing survey. Sitel's 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's solutions span 120+ domestic, nearshore, and offshore centers in 25 countries across North America, South America, Europe, Africa, and Asia Pacific. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.