News

Sitel Named 2012 GS100 Top Global BPO Leader

Company Ranked as One of the World's Best Global Outsourcing Providers

Nashville, Tenn. - August 9, 2012 - Sitel, a leading global customer care outsourcing provider, today announced that they have been named to the GS100 Top Global BPO Leaders list for 2012. The 2012 GS100 list, compiled by Global Services, honors companies that demonstrate excellence in delivering Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) services globally using matured models of service delivery.

The GS100 list includes the biggest and best companies from around the world that provide the full spectrum of outsourcing services. Sitel was recognized on the GS100 list based on four key criteria: performance and leadership, quality and maturity of customers, breadth of services offered and spread of global delivery capabilities. Global Services conducts the GS100 survey online under the guidance of Neogroup, a globalization advisory firm.

"The global service provider landscape is increasingly getting complex; but buyers are looking at vendors with scale, skill or both in delivering business outcomes and not cost-savings alone. The companies on the Global Services 100 list have demonstrated their ability to deliver complex solutions and services, manage global customers, and sustain successful financial performance," said Ed Nair, editor, Global Services.

The complete GS100 report titled "2012 Global Services Compendium" will be available in the Global Services digital edition by August 31, 2012. The magazine will be distributed worldwide to the entire Global Services network of over 116,000 opt-in subscribers, including services buyers, global service providers and sourcing advisors.

"The positioning as a Top Global BPO is a strong testament to Sitel's commitment to our clients and their end users. Sitel continues to innovate in both social media and traditional methods to deliver world-class customer care," said Bert Quintana, president and chief executive officer of Sitel.

About the 2012 Global Services 100
The Global Services 100, now in its seventh year, is a tool for buyers of business and technology services to identify and select the right vendor. The study is done under the guidance of Neogroup, a globalization advisory firm. Service providers opt-in to participate in the study that is conducted online. The GS100 analytical model is based on four key criteria: performance and leadership, quality and maturity of customers, breadth of services offered, and spread of global delivery capabilities.

About Global Services
Global Services is a media platform with a portfolio that includes digital magazines, website, events, newsletter, webinars, and customized solutions. Its audience consists of senior executives, sourcing professionals, technology, and functional leaders with more than 1000 large organizations mainly in North America and Europe. Global Services is owned by CyberMedia (India) Limited. www.globalservicesmedia.com

About Sitel
Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor's annual Black Book of Outsourcing survey. Sitel's 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's solutions span 120+ domestic, nearshore, and offshore centers in 25 countries across North America, South America, Europe, Africa, and Asia Pacific. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.