Sitel, a provider of call center outsourcing, recently has expanded its footprint in the Philippines by opening a new call center in Eton, Manila.
The new location is Sitel’s ninth customer care center in the Philippines, located at the crossroads of a major transportation hub in Pasig City. This prime location helps offer ease of access for Sitel employees.
Featuring state-of-the-art security measures, with extensive CCTV recording capacity and an anti-pass back access system, the Eton facility will initially provide support for a major online computer gaming company and a telecom service provider but has capacity for further expansion in the near future.
The new facility has been designed to operate continuously through the use of a redundant centralized uninterruptable power supply and power generators capable of providing long-term interim power.
“There is a strong affinity between the United States and the Philippines, and the available and efficient labor pool provides an opportunity for Sitel to deliver customer-facing services at very attractive rates,” said Steve Barker, group general manager of Sitel, in a press release. “But it’s not all about cost. The Philippines is one of the largest English-speaking countries in the world, and the Philippines has become a location of choice for many of the world’s leading businesses.”
The Philippines workforce has always impressed Sitel and its clients. The company’s Philippine agents are over 90 percent college educated, boasting degrees in IT, communications, business and the sciences. Because of this high level of education, Sitel clients are able to outsource services from basic customer care to skilled technical services.
In related news, TMCnet reported that Sitel has opened a new call center in Ocala City, Fla. It also plans to employ 500 inbound customer support agents, as well as management and support positions for a major telecommunications company.