NASHVILLE, Tenn -- June 4, 2012 -- Sitel, a leading global customer care provider, today announced the opening of a new call center in Eton, Manila in the Philippines. The new location is Sitel’s ninth customer care center in the Philippines, where the company already has 13,000 active skilled employees providing world-class service.
Sitel continues to expand its footprint in the Philippines, where the nation’s BPO industry is expected to grow at an annual rate of 15 percent through 2015. Sitel chose Eton due to its prime location at the crossroads of a major transportation hub in Pasig City, offering ease of access for Sitel employees. The new center will initially provide support for a major online computer gaming company and a leading telecom service provider but has capacity for further expansion.
Sitel and its clients continue to be impressed with the quality of the Philippines workforce. Sitel’s Philippine agents are over 90 percent college educated, with degrees in IT, communications, business and the sciences. This enables Sitel clients to outsource services from basic customer care to skilled technical services.
“There is a strong affinity between the United States and the Philippines, and the available and efficient labor pool provides an opportunity for Sitel to deliver customer-facing services at very attractive rates,” said Steve Barker, group general manager of Sitel. “But it’s not all about cost. The Philippines is one of the largest English-speaking countries in the world, and the Philippines has become a location of choice for many of the world’s leading businesses.”
The Eton facility is designed to operate continuously through the use of a redundant centralized uninterruptable power supply (UPS) and power generators capable of providing long-term interim power. The facility also features state-of-the-art security measures, with extensive CCTV recording capacity and an anti-pass back access system.
To learn more, visit www.sitel.com/info/philippines.
Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel’s 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s solutions span 120+ domestic, nearshore, and offshore centers in 25 countries across North America, South America, Europe, Africa, and Asia Pacific. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.